Refund policy
Premium is sold through Paddle.com, our reseller and merchant of record. Paddle takes the payment and issues any refund; this page explains when you can get one.
14-day refund
If Premium is not for you, ask for a refund within 14 days of your first payment and you get the full amount back, no questions asked. The same applies within 14 days of a yearly renewal.
Monthly renewals
Monthly renewals are not normally refunded: cancel before the next renewal date and you will not be charged again. If a renewal was charged by mistake, or a problem on our side stopped you using Premium, write to us and we will put it right.
Cancelling
Cancel at any time from “Manage subscription” on your account page, or from the link in your Paddle receipt email or at paddle.net. Premium stays active until the end of the period you paid for, then you return to the free plan with your progress intact.
How to ask
Find your order at paddle.net and request a refund there, or email hello@globequizz.com from the address you used to buy. Refunds go back to the original payment method; how long they take to appear depends on your bank.
Your legal rights
This policy does not reduce the rights you have under your country's consumer law, such as the right of withdrawal in the European Union. Paddle's buyer terms also apply to your purchase.
Fair use
We may refuse a refund in cases of clear abuse, such as repeated cycles of buying and refunding.